Manager, Employee Assistance Program

San Francisco Giants
Scottsdale, Arizona

Title:                     Manager, Employee Assistance Program

Department:      SF Giants Medical Baseball

Reports To:         Director, Employee Assistance Program

Languages:         Bilingual; English and Spanish

Location:             Scottsdale, AZ (preferred)

Travel:                  Some travel required, approximately 30%-40%

Status:                  Exempt, Full Time (40 hours per week)


Position Summary:

The Giants are seeking a full-time, bilingual, Manager, Employee Assistance Program with 5+ years of experience in supporting employee assistance programs. This role will be responsible for supporting the Employee Assistance Program Director in providing a variety of supportive services and assistance to players and staff.  A fundamental understanding of Latino culture, community, and family dynamics is a must-have for this role. The ideal candidate must possess a strong sense of empathy, creativity, and flexibility, which are all key in dealing with the unique challenges in the world of baseball.

Position Responsibilities:

  • Work with the Giants’ organization to enhance EAP services with a primary focus on working with Latin players and staff in collaboration with the EAP Director and the Coordinator of Educational and Cultural Development.
  • Support the EAP Director in promoting program services for Baseball Operations: Players, Coaches, Scouts, Athletic Trainers, Certified Strength and Conditioning Staff, Front Office Baseball Operations Staff, and retired players.
  • Enhancement of network of clinicians to provide the highest level of excellence to serve the organization’s needs.
  • Confidential individual assessments as needed for each employee, their spouse/partner, and any dependent children living in the employee’s home.  These visits will be to assess and resolve the problems generating the referral.
  • Case management and follow-up- for each referral; coordinate referrals within the parameters of employee’s insurance coverage if long-term treatment proves necessary.
  • Coordinate drug testing for minor league players and staff in compliance with Major League Baseball’s Drug Prevention and Treatment Program policies. 
  • Develop and participate in Spring Training and Conditioning/Mini Camp Programs to both Major and Minor League players, trainers, and coaching staffs.
  •  Supervise the Therapeutic Use Exemptions (TUE) process for both major and minor league players. Organizing player/doctor appointments and follow up keeping the medical department and head athletic trainer updated as needed.
  • Conduct orientation sessions for baseball operations personnel in order to present the employee assistance program as a management tool.
  • Actively participate in professional development activities to maintain appropriate licensure and EAP professional credentials.


Required Knowledge and Skills:

  • A Master’s degree from an accredited college or university in counseling, psychology or related field and a minimum of 5 years of relevant professional experience. 
  • Demonstrated fluency in Spanish and English required.
  • Professional Clinical Licensure and Certified Employee Assistance Professional credential (CEAP) preferred.
  • Familiarity with standard concepts, practices, and procedures within the employee assistance profession.
  • Experience and judgment to plan and accomplish goals; creativity is a must.
  • Exceptional ability to communicate, build relationships, and establish meaningful rapport.
  • Strong record-keeping, documentation, and case management skills. 
  • Ability to anticipate and identify complex problems and trends, and analyze information to evaluate options, recommend solutions and initiate programs/projects.
  • Strong judgment in safeguarding confidential or sensitive information; must maintain objectivity and respect the balance between the organization and the individual.
  •  Flexibility to travel to accommodate the needs of players and staff in various affiliate team locations.